From first call to finished floor - clearly
- 01
First contact
Call, WhatsApp or use the quote form. We will discuss the rooms, flooring options and a suitable site-visit slot.
Tell us roughly which rooms, what surface they have now and the timing you're hoping for. That's enough to ballpark price and slot you in.
- 02
Free site visit
We come to the property, measure every room, check the subfloor and talk through material options on the day.
Site visits are usually 30-45 minutes. We bring sample boards and carpet swatches so you can see materials in your own light.
- 03
Written quote
A clear, itemised quote by email - material, fitting, prep work, uplift, disposal and door bars all priced separately.
No verbal-only quotes, no hidden add-ons. If anything changes once we lift the old floor (rare), we discuss it before doing the work.
- 04
Material selection
We help you choose the right range for the room, traffic and budget. Where useful, we drop off larger samples to live with for a few days.
You're not pushed into the most expensive option. We're honest about where it's worth spending and where mid-range will do the job for years.
- 05
Booking & ordering
Materials are ordered once the quote is signed off, and the fitting date is agreed around availability.
We confirm a fit date as soon as the materials are in. You'll get a reminder the day before.
- 06
Fit day
We arrive on time, lay dust sheets, lift the old flooring and prep the subfloor before any new material goes down.
Standard furniture is moved by us; we'll flag anything heavy in advance. Most single rooms are finished in 2-4 hours.
- 07
Finish & walk-round
Door bars, beading and scotia fitted. Off-cuts and rubbish bagged and taken away in the van. Walk-round to sign the job off.
If there's anything you're not happy with on the day, we sort it before we leave. That's the bit that earns the referrals.
- 08
After-care
We're a call away if you need advice on cleaning, repairs or flooring for future rooms.
Most ranges come with a 10-25 year manufacturer wear warranty. We keep a record of what was fitted so we can match it later.
Ready for a free, no-obligation quote?
Friendly local team. Free site visits across South East London & Kent.